Wood Door -
All M4L doors are warranted for one (1) year from the date of shipment to
be of good material and workmanship, and to be free from defects at the
time of shipment that would render them unfit for the purpose for which
each door is recommended. Before leaving our plant, your door has been
inspected for any defects in materials and workmanship and is packaged to
protect the door in transit.
Should the warranted door be found to contain defects as stated above,
M4L, Inc. will at its option, either (1) repair any door without charge,
or (2) replace any door without charge in the stage of fitting and/or
finishing as it was originally supplied, or (3) refund the price received
for the door. In the event of a defect reasonably discovered by inspection
of a door upon receipt of shipment from M4L, Inc. written notice must be
given within 30 days thereafter and before the door is hung or treated in
any manner. If the replacement option is used, the door will be reshipped
pre-paid to the distributor of origin. No labor or installation
refinishing expenses are covered by this warranty.
be installed providing protection from exposure, typically with a standard
overhang extending outward a distance equal to one-half it's height from
the bottom of the door up to the overhang to be covered by this warranty.
appearance of field finished doors is not covered by this warranty in any
are shipped separately from their jamb need to be hung very soon after
delivery to maintain their warranty. Otherwise, shifting of the jamb can
occur and cause problems.
condition or problem caused by failure to follow the recommended handling,
finishing and installation instructions as outlined are not covered by
require that an inspection be made by one of our employees prior to
adjustment or replacement.
variations in color, texture or general surface appearance of wood are not
deterioration caused by failure to protect and seal all exposed surfaces
and edges of the door either prior to or immediately after hanging are not
covered by this warranty.
Handling, Finishing, and Installation Instructions
doors shall always be stored on edge, supported vertically (not leaning).
Interior doors must be stored flat, in a clean, dry environment.
shall not be exposed to excessive heat, dryness, humidity, or direct
sunlight prior to finishing.
door with clean gloves and do not drag doors across each other or other
doors to the jobsite after plaster is dry. If doors are stored on the
jobsite for more than one week, all edges must be sealed.
hardware locations, preparations, and methods of installation must be
appropriate for the specific door.
7' and under must have 3 hinges. Doors over 7' must have 4 hinges.
finishing, remove all handling marks with 150 grit or finer sandpaper and
remove all sanding dust.
sealer, primer, or first coat of required finish immediately after
fitting, cutting for hardware, weatherstripping, etc. and before the
installation of hardware or hanging the door.
exposed surfaces of the door must be sealed, including the top, bottom,
side edges, and the hardware cutouts.
only oil-based stains, sealers, or primers on the door. If water-based
paint is to be used, it must be applied over an oil-based primer. (Note of
Caution: An interior grade lacquer is NOT a satisfactory product for
exterior surfaces, including the top, bottom, and sides of the door must
be finish coated with a good quality exterior grade paint or varnish. At
least three (3) coats of exterior grade varnish with a UV Inhibitor must
not to induce warpage or excessive deterioration of your door, avoid using
dark stains or paints on the door surfaces exposed to direct sunlight.
finishes on exterior doors deteriorate relatively quickly. To insure
exterior doors receive the protection required, inspect the condition of
exterior finish at least once a year and refinish as often as needed to
maintain the protective stability of the finish.
no warranties that extend beyond the preceding. M4L, Inc. shall not be
liable for consequential, indirect, or incidental damages or for any
amount in excess of the manufacturer's price for the shipment involved,
whether the claim is for breach of warranty or negligence.
Since these doors are shipped to you unsealed and unfinished, we cannot
warranty against the natural characteristics of the wood which may occur
in the various conditions encountered from our plant to your finished
opening. Because the wood can respond in different ways to the variety of
atmospheric and environmental conditions, it is imperative that special
attention is given to the door and the necessary care and effort taken to
protect the door in the unfinished state to minimize the potential for
Warranty Claims and Returns
In an effort to better serve our customers, M4L has established a new
warranty claims policy and procedures to track all warranty claims. All
warranty returns must have M4L authorization before the product(s) are
shipped back. M4L requires that any return be given prior authorization by
your M4L sales representative or by the M4L home office before returning
items for claim or credit. All returns should be accompanied by a
completed Return of Merchandise Authorization so that the return can be
speedily identified, traced as to customer and circumstance, and processed
As stated by the M4L Limited Warranty, our products are warranted to be
free from defect in material and workmanship for five (5) years for the
insulated glass and one (1) year for the door. All items are inspected for
quality immediately before shipment. It is understood that many
warrantable circumstances do not develop and fully become apparent until
well after the product is installed, but some defects or flaws may be
detected as soon as the door or side lite is unpackaged. Since many minor
flaws can be repaired or corrected, all items should be inspected
thoroughly for such defects upon receipt and before machining.
Please be aware that the machining of a door or side lite constitutes
acceptance of the product as it was received by our customer. Any minor
flaws or defects that may exist at the time of machining will not be
considered as defective product or claimable once machining has been
completed. So, please inspect all items thoroughly before the machining
process takes place.
The M4L Limited Warranty does not cover product that has been rendered
unusable due to damage or mishandling. A significant percentage of the
items returned to M4L for warranty claim is product that has been damaged
or mishandled after shipment. M4L will not recognize such situations as
legitimate claims covered under warranty.
Please be aware that any credit due for defective product is not processed
and issued until the defective item has been returned to M4L. Any required
replacement product is invoiced at the regular unit price as it is
shipped. All items returned must be packaged in order to insure that
credit due is processed efficiently, and to protect against any further
unnecessary damage to the product. Proper packaging includes an adequate
pallet, proper top and edge protective covering, and items preferably
stood on edge. Items not given adequate packaging protection during return
shipment may void the warranty.
M4L supports our customers with a warranty that covers defective
conditions based on industry standards of acceptability. We take a fair
and objective view of any warranty situation, but it is important to
understand that a warranty does not cover any and all problems that may
occur. We urge you to call if you have questions or need further
clarification on our warranty conditions or relating to any specific
situation that you may encounter.
Conditions Not Covered or Allowed for Warranty Claims
In supplement to the M4L, Inc. Limited Warranty, the following material or
physical situations will not be covered by the warranty.
not exceeding one-fourth inch (1/4") in the plane of the door. All 8'0"
height doors are NOT warranted against warpage.
nonalignment in the frame or jamb in which the door is hung.
or unsatisfactory results in gloss levels, texture or appearance resulting
from the field of
application of paint or other finishing material.
variations in color, texture of surface and checking of wood are not
resulting from any cause beyond the control of M4L, Inc., including, but
not limited to,
damage caused by misuse, abuse, accident, sprinkler systems, mishandling,
fire, flood, earthquake,
storm, tornado, or any other act of nature.
Warranty is null and void if deterioration occurs due to the failure to
protect and seal all
exposed surface and edges of the door either prior to or immediately after
caused by failure to comply with normal homeowner maintenance and care.
Insulated glass is only warranted against fogging.
Due to the
excessive heat build-up, any exterior door used with an un-vented glass
storm door will
not be warranted.
painted Black (or any Dark Color) with any sun exposure, will not be
Important Information About Warranty
Do NOT cut, trim or finish a door, side lite or transom sash, before it
has been fully inspected. Once the product has been cut and/or finished,
it can not be returned to M4L for replacement unless it is defective in a
way that is covered by the warranty. Please comply with all of the
handling and finishing instructions completely to validate the warranty.
The product must be hand sanded before finishing.
Insulated Glass Limited Warranty
M4L, Inc. warrants our insulated glass for a period of five (5) years from
the date of manufacture of the insulated glass panel, against permanent
failure of the hermetic seal, directly attributed to defective
manufacturing, when such failure results in permanent obstruction of
vision through the panel.
This warranty does not apply if the failure of the seal is caused by an
Act of God, damage as a result of exposure to corrosive fumes or
condensates, damage resulting from excessive stress from movement of the
structure, glass distortion or breakage, mishandling or improper
installation or by any other cause whatsoever not within our exclusive
control, and shall not apply unless the failure occurs and claim is
delivered to us within five (5) years after the date of manufacture of the
insulated glass panel.
Under the terms of this warranty, our obligation is to replace the
defective glass. No labor, installation and/or consequential damages are
For a period of five (5) years after manufacturing, a replacement
insulated glass panel shall be furnished, for excessive fogging problems
only. The company may, at its option, refund the purchase price of
defective panels in lieu of furnishing a replacement.
No other express warranty is made by M4L, Inc.
We can require that an inspection be made by one of our employees prior to
adjustment or replacement.
Management of Timber Concessions
The mills used for the production of M4L doors only utilize timber from
government controlled forests. There is strict control over the harvesting
and replanting of timber used in every M4L door. M4L can supply, upon
request, government letters of certification to confirm that programs are
in effect to protect the forest.
Rain Forest Policy
M4L is committed to the protection of the Rain Forest. Strict compliance
is maintained with all foreign government regulations to protect the Rain
Forest. None of the timber used to produce M4L doors is listed as
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