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Finishing
Kits
everything you
need to protect
your hardwood
doors.
How-To Series
Install a
Front Entryway Door
Order a Wood
Entry Door
Select
a Wood Species
Install a
Built in Ironing Center
Install a VELUX SUN TUNNEL™
Use
Skylites to Enhance
a Room Addition
Install
Hardwood Floors |
Delivery schedule:
Most door slab orders ship
within 7 working days.
Pre-hung unfinished door units ship in 3 - 4 weeks.
Factory
Pre-finished Doors require 6 - 7 weeks for delivery.
Old English locksets ship in 4 - 6 weeks.
VELUX Skylights
ship in 4 business days except copper.
*Delivery times may be longer, please
call to verify lead times.
Shipping Damage:
We have always replaced any damaged items in a prompt fashion. If it
is a skylight, replacements are less than a week. On door units, normal
lead times may be needed of 2-3 weeks. Very, very rarely are there any issues
unless an item is damaged in transit. Almost never as long as UPS is not
involved. We do not encourage ordering from us if you are unsure of what
you want. We are fast in response to all issues. Problem situations take
precedent over new orders. We do ask that you inspect shipments
thoroughly upon receipt and prior to signing. Damaged shipments
should be refused or received with notation of apparent damage. Details
of damage is helpful, but most importantly, noting that damage is
recognized helps all parties when settling claims.
When receiving smaller items by UPS Ground or US Mail, please inspect for shortages or
wrong items and report to us within 48hrs.
All
damages must be reported within 24
hours to M4L, Inc.
Return Policy for non defective,
or no warranty items:
You must
contact M4L, Inc. within 24 hours
of receiving delivery to obtain an
RGA number.
Call 866-645-8885 for an RGA# - 9- 5 ET.
All freight
on returns must be prepaid by customer.
30% restocking fee on
VELUX and hardware products.
NO RETURNS ON
COMMERCIAL SUN TUNNELS OR COMMERCIAL SKYLIGHTS.
No returns on doors
and door components.
No returns on Iron-away, all are made to order.
Cancellation fee - 3% on
credit card orders.
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Shipping to Canada |
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 Shipping
is included in our selling prices but Canadian customers must pay $200
exportation fee and all Canadian import taxes.
Customer is responsible for obtaining their own
importation broker.
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Shipping doors to Alaska
- for customer pickup
in Anchorage, add $475.00 to any door unit!
Shipping
to other places
outside the continental USA:
A recent 8 foot
door went to Japan with a freight cost to the customer of 975.00
U.S. Rates will vary
from country to country. Most shipments can be done business to
business and occasionally, door to door.
Door to door
delivery can add a considerable amount to freight charges. It is better to
arrange for a local business to receive your crate. Also, we are
not willing to offer all door configurations fully assembled.
Single doors and possibly two sidelites OK, but large door units
are subject to partial assembly.
Contact us for an overseas shipping
quote
via
email.
How will
my door be packaged for motor freight shipping?
When your merchandise
arrives, particularly, doors and skylights, you can expect the product
to arrive on a motor freight carrier. Dealing with a motor freight
carrier is definitively different than using UPS or the Postal Service.
When your product arrives, expect it to be heavy and bulky. Skylights
can generally be handled by a single individual although, VSE models can
be quite heavy weighing 50 to 70 pounds each. Door units can weigh
between 100 and 450 pounds in their crate. ***Do not expect a motor
freight driver to help you unload. They will move your product to the
tail of their truck and from that point on, the load is yours to manage.
Have some able body friends on hand to help out or whom ever you can
recruit. Often, door units are easier to manage once removed from their
crate and you might want to uncrate immediately after removing your
shipment from the truck.
A driver has been
known to be of more assistance if you are to offer them some financial
consideration, but this is not always a guarantee. Good luck and
be safe in unloading your merchandise
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Exterior door unit crate: |
Garage door delivery crate: |
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