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Finishing
Kits
everything you
need to protect
your hardwood
doors.
How-To Series
Install a
Front Entryway Door
Order a Wood
Entry Door
Select
a Wood Species
Install a
Built in Ironing Center
Install a VELUX SUN TUNNEL™
Use
Skylites to Enhance
a Room Addition
Install
Hardwood Floors |
Delivery schedule:
Door slab orders ship in 7 working days.
Old English Hardware ship in 4 - 6 weeks.
Pre-hung unfinished door units ship in 3 weeks.
VELUX Skylights
ship in 4 business days except copper.
WASCO Skylights are delivered within 7 to 10 business days.
Factory
Pre-finished Doors may require up to 7 weeks for delivery.
Shipping damage:
We have always replaced any damaged items in a prompt fashion. If it
is a skylight, replacements are less than a week. On door units, normal
lead times may be needed of 2-3 weeks. Very, very rarely are there any issues
unless an item is damaged in transit. We do not encourage ordering from us if you are unsure of what
you want. We are fast in response to all issues. Problem situations take
precedence over new orders. We do ask that you inspect shipments
thoroughly upon receipt and prior to signing. Damaged shipments
should be refused or received with notation of apparent damage. Details
of damage is helpful, but most importantly, noting that damage is
recognized helps all parties when settling claims.
All damages
must be reported within 24 hours to M4L,
Inc.
Cancellation fee - 3% on
credit card orders.
Return policy for non defective,
or no warranty items:
No returns on doors
and door components.
No returns on Iron-away, all are made to order.
25% restocking fee on
VELUX and hardware products.
30%
restocking fee on WASCO products.
All returns must be pre-approved and have an RGA#.
Call 866-645-8885 for a RGA# - 9- 5 ET.
All freight
on returns must be prepaid by customer.
Shipping
outside the continental USA:
A recent 8 foot
door went to Japan with a freight cost to the customer of 975.00
U.S. Rates will vary
from country to country. Most shipments can be done business to
business and occasionally, door to door.
Door to door
delivery can add a considerable amount to freight charges. It is better to
arrange for a local business to receive your crate. Also, we are
not willing to offer all door configurations fully assembled.
Single doors and possibly two sidelites OK, but large door units
are subject to partial assembly.
Contact us for an overseas shipping
quote
via
email.
How will
my door be packaged for motor freight shipping?
When your merchandise
arrives, particularly, doors and skylights, you can expect the product
to arrive on a motor freight carrier. Dealing with a motor freight
carrier is definitively different than using UPS or the Postal Service.
When your product arrives, expect it to be heavy and bulky. Skylights
can generally be handled by a single individual although, VSE models can
be quite heavy weighing 50 to 70 pounds each. Door units can weigh
between 100 and 450 pounds in their crate. ***Do not expect a motor
freight driver to help you unload. They will move your product to the
tail of their truck and from that point on, the load is yours to manage.
Have some able body friends on hand to help out or whom ever you can
recruit. Often, door units are easier to manage once removed from their
crate and you might want to uncrate immediately after removing your
shipment from the truck.
A driver has been
known to be of more assistance if you are to offer them some financial
consideration, but this is not always a guarantee. Good luck and be
safe in unloading your merchandise
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Exterior door unit crate: |
Garage door delivery crate: |
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